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>> Do I need to get a new zsentry.com email address?

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Expand / CollapseIn few words, what is ZSentry?
NMA ZSentry is a cross-platform service that makes your existing apps and messages usable and secure anywhere, from the first contact, with two-factor authentication, per message mail encryption, self- destruct, return receipt & more.
Expand / CollapseTell me more about ZSentry
NMA ZSentry is a technology and Desktop/Web/Cell hybrid service platform for secure, usable, and seamless exchange of information for email, webmail, SMS, IM and other services. ZSentry provides standards-based identity and secure services, with unique benefits including:
  • does not change email, or how anyone uses email, and yet it makes email better than it ever was, without fear of identity-theft, spam and phishing interference, eavesdropping, or unintended disclosure;
  • uniquely allows Mail clients & Cloud apps to send and read secure email with zero added user interfaces (nothing to learn);
  • additionally, has an easy-to-use, standards-based SSL user interface for Web browsers;
  • enables Encrypt and Decrypt with 1-click™ in all modes of operation;
  • empowers users with unique security and usability advantages of Mail clients over Web browsers in terms of SSL implementation;
  • provides seamless Desktop, Web, and Mobile service for on-demand and/or on-site security services including email, webmail, SMS, IM, sales, billing, and archiving;
  • uses unforgeable (cryptographic) two-factor authentication and anti-spoofing protection;
  • presents a familiar username/password authentication interface that uniquely protects passwords against dictionary attack and does not store passwords or usernames anywhere;
  • complies with HIPAA, HITECH, HITECH Safe Harbor, FFIEC, GLBA, SOA, SB 1386 and ISO 17799 regulations;
  • no HIPAA Business Associate Agreement to sign;
  • works with any Web browser and Mail client, including Outlook and Apple Mail;
  • integrated with Google Apps and Gmail for sending and receiving secure email directly;
  • when sending and receiving secure messages such as email, webmail, SMS, or IM, there is no download, no installation process, no plugins, no digital certificates to buy, publish or send, and no changes at all in client systems;
  • less Total Cost of Ownership;
  • there are no Java programs or ActiveX controls to trust and update in client systems;
  • allows users to send a secure message with a single mouse click on first contact, to anyone, anywhere;
  • does not burden recipients with anything more than a single mouse click;
  • works with Windows, Mac and Linux.
ZSentry works as a middleware between your existing infrastructure and your existing applications and desktop systems, enhancing functionality, usability, and security without changing the end-points.
Expand / CollapseHow can ZSentry help my customers read and reply to my email?
Inbox clutter and spam overload may make your customers not even open your emails, or be afraid to reply.

When you use ZSentry, your email stands out and your customer can read it with the effort of a single mouse click, and even reply securely to you, without registration (if you allow it).

Your customer will know that your email is not spam, is actually from you and not something to be suspicious about, such as a phishing attack. Zmail Free Basic edition is available for personal use, so your customer or just website visitors can also send you a Zmail — and you can verify that it is safe to open before you actually do it.

And you can easily verify that your Zmail was read, with a Return Receipt providing full "When, Where, Who, What, How" information. You can also control how your information is used, by using Expiration Time (self-destruct) and other ZSentry controls.
Expand / CollapseWhat's Zmail?
Zmail (also called ZSentry Mail) is the Mail module of ZSentry, offering cross-platform encrypted message capability for email, webmail, SMS, IM and other protocols.

Zmail assures all parties that only authorized users can encrypt and decrypt messages. Zmail is an easy-to-use interface providing email security services for the software and email address that you already have, with unforgeable two factor authentication, anti-spoofing and anti-phishing, SSL SMTP and HTTPS service, 128-bit strong encryption, and an intuitive user interface.
Expand / CollapseWhat advantages does ZSentry offer that conventional cloud solutions don't?
Business users commonly prefer to have their data local for privacy and control. It is also much easier for dealing with moderate to high mail volume, incoming or outgoing. Furthermore, with ZSentry Desktop you can integrate data from different applications and different sources on the desktop in ways that you can't do with web-based solutions, such as in sending secure personalized messages merging each recipient's name and records.
Expand / CollapseWhy is ZSentry easy to use?
You already know how to use ZSentry, all you need to do is one mouse click.There is NO download, NO installation process, NO plugins, NO digital certificates to buy or send, NO changes at all in your system. Zmail ends the encryption / decryption hassle that for more than 15 years has prevented the widespread use of email encryption.
Encrypt with 1-click™. You send encrypted Zmail using your own desktop Mail client such as Outlook and Apple Mail, a Cloud app such as Google Apps and Gmail for any email address including Yahoo and Hotmail, or the Zmail app using only your web browser. Easy to send, even on first contact.

Decrypt with 1-click™. You receive zmail as a regular email message at your current email address at your desktop, webmail, or mobile device, using your current software and service, including Outlook, Mac Mail, Thunderbird, or web mail services such as Gmail, AOL, and Yahoo.

Zmail is easy to read. This makes it also easy for you to decide sending a secure email, because you know that any recipient can read it without cost, installation, and (if you allow it) even without login or registration. You can send a secure email on first contact, to anyone.

Expand / CollapseWhy do I need Zmail?
Did you ever need to call to see if your email arrived? Do you think that someone could falsely claim that they did not receive your email, or say that they received it later than they actually did? Are you concerned about email phishing, email disclosure and identity theft? Are you concerned about your email confidential messages, password and keys being attacked and copied in someone else's —or even your own— "secure server"?

Today, those problems are recognized as major sources of fraud losses and concern, posing significant challenges to anyone from individuals to large corporations. Those problems are solved by ZSentry Mail.
Expand / CollapseWhat can I use ZSentry for?
ZSentry has several modules. The workhorse module is Mail, which is used to provide ZSentry Mail (Zmail) services.

Organizations can use Zmail to protect their business information and also to protect their customers from phishing emails; health care organizations and professionals can use Zmail to protect the confidentiality of private and health information in their email exchange; associations can use Zmail to send secure ballots for their members to vote securely without paying postal mail; law firms can send electronic and scanned documents with Zmail to cut down on FedEx costs and time. To track if their email was actually opened, when, where, and how, Zmail users can easily request a return receipt as a condition for the recipient to decrypt their message. Zmail messages can be further controlled, with release date, expiration date, unforgeable digital signature, and other features.

Other ZSentry modules such as Billing, Payment, Sales, and Vault allow varied business processes, from lead generation to online sales and receiving payment, to be done securely in 1-click with your existing email solution, with no plugin or download, and without requiring new investments.
Expand / CollapseDo I need to install ZSentry?
No. ZSentry works using technologies already built into your Web browser and Mail client software, on Windows, Mac OSX, or Linux.

ZSentry is compatible with Outlook, Thunderbird, Mac Mail, Eudora, Gmail, Yahoo, AOL, Firefox, Internet Explorer, Safari. There is NO download, NO certificates to install, NO pre-enrollment of recipients, NO password exchange with your recipients.

With nothing to download or learn by your recipients, you can use ZSentry right now to control and protect your email address, your identity online, emails and attachments.
Expand / CollapseDo I need to get a new email address?
No. ZSentry works with your current email address and application, including for web mail.
Expand / CollapseHow do I send a Zmail?
Get Zmail Premium and send / receive secure email in a few minutes using your email desktop application. Your subscription allows anyone to read and reply securely to your Zmail without cost. For personal use, sending Zmail is also free (Zmail Basic).
Expand / CollapseWhy is ZSentry secure?
ZSentry manages the encryption, decryption and digital signing of your email according to strict security policies, with no user data exposed online. This is done using standard cryptography, with a choice of ZSentry encoding (ZS), PKI or PGP compliance. Zmail complies with the Health Insurance Portability and Accountability Act (HIPAA), the Federal Financial Institutions Examination Council (FFIEC), the International Standards Organization (ISO) 17799 norm, and other regulations, as stated in the Compliance Statement.

The anti-phishing, mutual authentication, and two-factor authentication technology used in ZSentry was first qualified by the Swedish Government's Ministry of Justice Statskontoret in 2001. ZSentry does not store your keys, password and username (also called usercode) anywhere, not even encrypted, so they are not at risk. With a proven anti-phishing solution, ZSentry prevents email fraud including spoofing and phishing. ZSentry also uses two-factor authentication to protect your password from someone trying to guess it. Your ZSentry message can self-destruct, after an expiration period set by you.Two-channel authentication can also be used, with one-time, unpredictable codes provided by OTP or cell phone SMS.

Only ZSentry has this comprehensive technology. Because only you have your keys, and it would take several ages of the Universe to have a good chance of guessing them, only you can access your encrypted email address book and decrypt a Zmail sent to you.
Expand / CollapseWhat does ZSentry Premium do for me?
ZSentry Premium allows you to use ZSentry Desktop, which adds user-friendly, fast, email security to the desktop email solution that your organization already has.

With the Manager module, ZSentry Premium also gives you the capacity to manage your users and send the email volume that your business needs, securely, giving each user their certified "ZSentry Verified" seal with their email address and your organization's name, helping induce trust. ZSentry Premium Manager requires no training and can be used by any authorized user in your organization, which authorization you can grant or deny at any moment, directly.

Zmail Premium allows you to easily migrate from expensive alternatives such as FedEx or PKI. ZSentry Premium makes it easy for your customers to read and reply to your secure email, and easy for you — with absolutely no set up.

Other Premium modules, including Billing, Payment, and Sales, open up a large number of possibilities to automate your business process even outside the enterprise. With the Branding module, ZSentry Premium may also be branded and customized.
Expand / CollapseWhat does ZSentry Basic do for me?
ZSentry Basic adds user-friendly, fast, email security to any Mail client, Cloud app email, and webmail solution, at zero cost and with no installation. There are no ads.

There is no catch: we offer ZSentry Basic to allow the recipients of paid ZSentry Premium messages to read and reply to them without cost — just like conventional email, we want to make it free to read and reply to Zmail. ZSentry Basic offers free end-to-end encryption, decryption, and authentication for personal use. To prevent abuse and spam using the free service, ZSentry Basic users can send a limited number of secure email Zmail messages a day. There is no such limitation for reading.
Expand / CollapseHow fast is ZSentry?
Fast! The usual processing time is less than a second. Just as with regular emails, network delays may, however, result in a slower performance at your location.

More FAQs and Help at Support Center >>

Main Technical Notes
Overview   Key Features   ZSentry App   ZSentry Zero   API   ZS / PKI / PGP   SAML & SSO
  Security   Usability   HIPAA & HITECH   Experience   Why ZSentry?   Red Flags   SUMMARY

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