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Frequently Asked Questions

The most common questions for mobile, web, and desktop use are answered in the Home Page, with additional entries in this page. Click Expand / Collapse to read an article, click Expand / Collapse to close. For more FAQs and support information, please visit the Support Center.

Top 12 Questions
Expand / CollapseWhat is ZSentry Desktop, Web and Mobile?
ZSentry is an easy-to-use, seamless Desktop, Web, and Mobile interface providing on-demand and/or on-site security services including mail, billing, and archiving, with unforgeable (cryptographic) two-factor authentication and anti-spoofing protection. ZSentry complies with HIPAA, FFIEC, GLBA, SOA, SB 1386 and ISO 17799 regulations.

ZSentry works as a middleware between your existing infrastructure and your existing applications and desktop systems, enhancing functionality and security without a need for any plug-ins or installation. ZSentry works with Windows, Mac and Linux.
Expand / CollapseWhat's zmail?
Zmail (also called ZSentry Mail) is the Mail module of ZSentry, offering cross-platform encrypted email capability. Zmail assures all parties that only authorized users can encrypt and decrypt messages. Zmail is an easy-to-use interface providing email security services for the software and email address that you already have, with unforgeable two factor authentication, anti-spoofing and anti-phishing, SSL SMTP and HTTPS service, 128-bit strong encryption, and an intuitive user interface.
Expand / CollapseWhy is ZSentry easy to use?
You already know how to use ZSentry, all you need to do is press the button, we do the rest. There is NO download, NO installation process, NO plug-ins, NO digital certificates to buy or send, NO changes at all in your system. Zmail ends the encryption / decryption hassle that for more than 15 years has prevented the widespread use of email encryption.

Encrypt with 1-click™. You send encrypted zmail using your own desktop email application, or the zmail web interface just like Yahoo, MSN and Gmail webmail. Easy to send, even on first contact.

Decrypt with 1-click™. You receive zmail as a regular email message at your current email address at your desktop, webmail, or mobile device, using your current software and service, including Outlook, Mac Mail, Thunderbird, Eudora, or web mail services such as Gmail, AOL, and Yahoo.

Zmail is easy to read. This makes it also easy for you to decide sending a secure email, because you know that any recipient can read it without cost, installation, and (if you allow it) even without login or registration. You can send a secure email on first contact, to anyone.

Expand / CollapseWhy do I need zmail?
Did you ever need to call to see if your email arrived? Do you think that someone could falsely claim that they did not receive your email, or say that they received it later than they actually did? Are you concerned about email phishing, email disclosure and identity theft? Are you concerned about your email confidential messages, password and keys being attacked and copied in someone else's —or even your own— "secure server"? Today, those problems are recognized as major sources of fraud losses and concern, posing significant challenges to anyone from individuals to large corporations. Those problems are solved by ZSentry Mail.
Expand / CollapseWhat can I use ZSentry for?
ZSentry has several modules. The workhorse module is Mail, which is used to provide ZSentry Mail (Zmail) services. Organizations can use zmail to protect their business information and also to protect their customers from phishing emails; health care organizations and professionals can use zmail to protect the confidentiality of private and health information in their email exchange; associations can use zmail to send secure ballots for their members to vote securely without paying postal mail; law firms can send electronic and scanned documents with zmail to cut down on FedEx costs and time. To track if their email was actually opened, when, where, and how, zmail users can easily request a return receipt as a condition for the recipient to decrypt their message. Zmail messages can be further controlled, with release date, expiration date, unforgeable digital signature, and other features.

Other ZSentry modules such as Billing, Payment, Sales, and Vault allow varied business processes, from lead generation to online sales and receiving payment, to be done securely in 1-click with your existing email solution, with no plug-in or download, and without requiring new investments.
Expand / CollapseDo I need to install ZSentry?
No. ZSentry works using technologies already built into your browser and email software, on Windows, Mac OSX, or Linux. Compatible with Outlook, Thunderbird, Mac Mail, Eudora, Gmail, Yahoo, AOL, Firefox, Internet Explorer, Safari. NO download, NO certificates to install, NO pre-enrollment of recipients, NO password exchange with your recipients. With nothing to download or learn, you can use ZSentry right now to control and protect your email address, your identity online, emails and attachments.
Expand / CollapseDo I need to get a new email address?
No. ZSentry works with your current email address and application, including for web mail.
Expand / CollapseHow do I send a zmail?
Get Zmail Premium and send / receive secure email in a few minutes using your email desktop application. Your subscription allows anyone to read and reply securely to your zmail without cost. For personal use, sending Zmail is also free (Zmail Basic).
Expand / CollapseWhy is ZSentry secure?
ZSentry manages the encryption, decryption and digital signing of your email according to strict security policies, with no user data exposed online. Zmail complies with the Health Insurance Portability and Accountability Act (HIPAA), the Federal Financial Institutions Examination Council (FFIEC), the International Standards Organization (ISO) 17799 norm, and other regulations, as stated in the Compliance Statement.

The anti-phishing, mutual authentication, and two-factor authentication technology used in ZSentry was first qualified by the Swedish Government's Ministry of Justice Statskontoret in 2001. ZSentry does not store your keys, password and usercode anywhere, not even encrypted, so they are not at risk. With a proven anti-phishing solution, ZSentry prevents email fraud including spoofing and phishing. ZSentry also uses two-factor authentication to protect your password from someone trying to guess it. Your ZSentry message can self-destruct, after an expiration period set by you.Two-channel authentication can also be used, with one-time, unpredictable codes provided by OTP or cell phone SMS.

Only ZSentry has this comprehensive technology. Because only you have your keys, and it would take several ages of the Universe to have a good chance of guessing them, only you can access your encrypted email address book and decrypt zmails sent to you.
Expand / CollapseWhat does ZSentry Premium do for me?
ZSentry Premium allows you to use ZSentry Desktop, which adds user-friendly, fast, email security to the desktop email solution that your organization already has.

With the Manager module, ZSentry Premium also gives you the capacity to manage your users and send the email volume that your business needs, securely, giving each user their certified "ZSentry Verified" seal with their email address and your organization's name, helping induce trust. ZSentry Premium Manager requires no training and can be used by any authorized user in your organization, which authorization you can grant or deny at any moment, directly.

Zmail Premium allows you to easily migrate from expensive alternatives such as FedEx or PKI. ZSentry Premium makes it easy for your customers to read and reply to your secure email, and easy for you — with absolutely no set up.

Other Premium modules, including Billing, Payment, and Sales, open up a large number of possibilities to automate your business process even outside the enterprise. With the Branding module, ZSentry Premium may also be branded and customized.
Expand / CollapseWhat does ZSentry Basic do for me?
ZSentry Basic adds user-friendly, fast, email security to any web-based email solution, at zero cost and with no set up. There are no ads.

There is no catch: we offer ZSentry Basic to allow the recipients of paid ZSentry Premium messages to read and reply to them without cost — just like conventional email, we want to make it free to read and reply to zmail. ZSentry Basic offers end-to-end encryption, decryption, and authentication for personal use. To prevent abuse and spam, ZSentry Basic users can send a limited number of secure email zmail messages a day. There is no limitation for reading or replying secure email zmail messages.
Expand / CollapseHow fast is ZSentry?
Fast! The usual processing time is less than a second. Network delays may, however, result in a slower performance at your location.

Technical Notes
Overview   Key Features   Security   Usability   HIPAA   Experience   Why ZSentry?   Red Flags

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