ZSentry works with Windows, Mac and Linux. There is nothing to install or download, no plug-in, and no plug-in incompatibility. Please read the overview at the Desktop Set Up page. The corresponding How-Tos are available in the How-To panel on the left. If you need assistance, please request a Support Ticket

The only protection you may have with regular email is if it is no longer available on the web after it is received. That protection is broken with webmail such as Gmail, Yahoo, Hotmail and others. It is also broken at your ISP, when your message is stored waiting retrieval, even if you use an SSL service such as Google's Postini to deliver the message to your mailbox. And it is also broken at your laptop and desktop, which are vulnerable to theft, hackers, and (as it often happens and you are not even aware of) someone who can use your computer when you are not looking. And, of course, that protection does not even exist today, as more and more email messages are routinely cached for traffic, service and surveillance reasons.

The most common questions for mobile, web, and desktop use are answered in the Home Page, with additional entries here and in the Frequent Questions page.

ZSentry's most critical user account management functions are provided for self-use 24/7, at your convenience and when you need it.

NOTE: You are the only holder of the login credentials (your ZSentry Usercode and your ZSentry Password) that grants access to your account. ZSentry does not store your keys, password and usercode anywhere, not even encrypted, so they are not at risk. Our personnel do not have and cannot access your login credentials. Our personnel will NEVER ask you for your login credentials, for any reason whatsoever.

Reset Account: In case of loss or compromise you can Reset your ZSentry Account by using the Reset button or link in any page.

Recover Account: For Premium Users and Managers, a Credential Recovery service is available at every page as a Recovery button or link, which is useful in case the password just cannot be remembered. To use this service, you must first set it up with a security question and answer, which ZSentry does not have access to afterwards and are applied to encrypt your private recovery record. You may keep the private recovery record with yourself or safely store it in your encrypted and de-identified ZSentry area (default). Without your security question and answer, the private recovery record is useless.

Support Ticket: At every page, you can request a Support Ticket to let us know quickly that you need assistance.

Yes. ZSentry users can login or just read ZSentry messages anytime, from anywhere they desire, including from computers they are using temporarily. ZSentry is a zero-footprint interface. The access security at ZSentry does not depend on the user's IP (Internet Protocol) number or localization. ZSentry does not store or use "cookies", client side Java, or ActiveX controls. Encrypted session cookies (that are deleted when the browser closes) may be disabled by the user before login, by unchecking the box for "Allow 1-Click Access" before submitting the Usercode.

We do not expect problems with users using any current web browser and email programs. In case of doubt about your web browser, try the Browser Test function in the top left hand side menu of the ZSentry home page.

Yes. The ZSentry Interface and the data viewed or generated for transmission constitute fully compliant transactions under FFIEC. This service employs the ZSentry technology for two factor authentication of users, including a proven anti-phishing solution.

For additional information, see the Compliance Statement

Yes. The ZSentry Interface and the data viewed or generated for transmission constitute fully compliant standard transactions under HIPAA. Compliance is provided on a technical level, guarding data integrity, confidentiality and availability. Each Health organization utilizing these services must be HIPAA compliant if they are characterized as a Covered Entity (CE) under HIPAA. Other Health organizations or persons may or may not be exempt from HIPAA. The ZSentry Service protects Protected Health Information (PHI) and other sensitive information by using ZSentry technology and a variety of technologies and methods described herein.

Further, the ZSentry Service is not made aware of PHI and is, thus, not required to sign a Business Associate Agreement for its customers.

For additional information, see the Compliance Statement

Yes, if you are one of the seven million US voters abroad (UOCAVA voters) and you vote in a state that allows electronic ballot transmission. You can also use zmail to register to vote. This is important news for everyone, and can introduce more convenience and security in election methods anywhere in the world. A security study is available upon request.